Privacy Policy

Last updated: 3/31/2025

Auth Problem Busters LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform ("Service").

1. Information We Collect

We may collect the following types of personal information:

  • Account Information: Name, email address, and login credentials.
  • Payment Information: Billing details, processed securely by Stripe. We do not store full credit card numbers.
  • Usage Data: IP address, browser type, operating system, pages visited, and activity logs.
  • Support Information: Any details you provide when contacting support.
  • API Credentials: When you provide API keys or other access tokens to connect third-party services, we store these securely and use them only as needed to perform actions on your behalf.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process payments and manage subscriptions
  • Communicate with you regarding your account
  • Improve and personalize the Service
  • Provide customer support
  • Detect, prevent, and address technical issues or security breaches
  • Access and interact with third-party services using the credentials you provide, solely for the purpose of delivering functionality you have requested

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Such as Stripe, for payment processing
  • Legal Authorities: If required to comply with legal obligations
  • Business Transfers: In the event of a merger, acquisition, or asset sale

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect functionality.

5. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account information.

API credentials are encrypted at rest and access is restricted to authorized systems and personnel required to maintain service operations.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent or object to certain processing
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [Your Support Email].

7. Data Retention

We retain your information only as long as necessary to provide the Service and for legitimate legal or business purposes.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

9. Children’s Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@samlmanager.com

301 W. Bay Street Suite 1400
Jacksonville, FL 32202